Thursday Feb 02, 2023

Call Center AI Market Size to Reach USD 9,949.61 Million by 2030 at CAGR 26.3% – Valuates Reports – Yahoo Finance


BANGALORE, India, Jan. 17, 2022 /PRNewswire/ — The Call Center AI Market is Segmented by Component, (Compute Platforms, Solution, and Service), Deployment (On-Premise and Cloud), and Industry Vertical (BFSI, Retail and E-Commerce, Telecom, Healthcare, Media and Entertainment, Travel and Hospitality, and Others). The report covers global opportunity analysis and industry forecasts from 2021 to 2030.


The global call center AI market was valued at USD 959.80 Million in 2020 and is projected to reach USD 9,949.61 Million by 2030, registering a Compound Annual Growth Rate (CAGR) of 26.3%.

Major Factors Driving The Growth Of The Call Center AI Market Are:

For companies that primarily provide call center services, the use of AI and AI-based software at call centers provides a significant financial advantage. It also saves you money on the high costs of setting up and running a traditional call center. There will be no need for an office, office equipment, a network, system installations, or staffing. This factor is expected to drive the growth of the call center AI market.

Furthermore, one of the benefits of using Artificial Intelligence in call centers is the ability to solve customer problems. By scanning customer complaints from databases faster than traditional systems, predictive and analytical AI software can deliver faster solutions and results. This feature is expected to drive the growth of the call center AI market even further.

The COVID-19 outbreak has had little impact on the growth of the call center AI market, as call center software adoption has increased under unusual circumstances. Furthermore, the ongoing trend of work from home (WFH) during the pandemic has fueled the adoption of call center AI to ensure business continuity.

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Trends Influencing The Growth Of The Call Center AI Market

The growing demand for improved customer experiences is expected to drive the growth of the Call Center AI market. Because of the increasing speed and connectivity of the Internet, we have come to expect everything to be ‘instant.’ Customers expect interactions to be simpler and faster. As a result, businesses must ensure high availability in order to provide support. Call Center AI can be of great assistance. They have intelligent conversations 24 hours a day, seven days a week. Call Center AI can assist customers without regard to time constraints.

Furthermore, by using Call Center AI to provide customer support, costs can be reduced. This feature is expected to drive the growth of the call center AI market. AI can automate workflows, attend to more customers in less time, free up resources, generate more leads, and convert them into sales. The AI in call centers will never be overburdened. This means that their functionality can be scaled to meet the needs of a growing customer base as well as increasing query complexity. They can easily address multiple customers and a variety of their concerns.

Cloud-based infrastructure makes call centers extremely scalable, and organizations can save operating costs while monitoring revenue growth by adopting enterprise cloud solutions for call centers. Cloud-based call centers improve performance, channel support, and engagement. As a result, reporting and analytics in …….


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