Friday Dec 02, 2022

Creating a Hotdesking Strategy | No Jitter – No Jitter


As companies continue to determine their best approach for supporting hybrid work, one topic that frequently comes up in conversations with our clients is hotdesking. The idea of hotdesking is simple – create workspaces that employees coming into the office for individual work can use as they need when they are present in the office. Those spaces aren’t necessarily reserved for specific people’s exclusive use but can be reserved for people to use on a schedule. Moving from concept to actual implementation requires addressing several key issues and aligning your hotdesking strategy with your overall collaboration approach.


Metrigy recently conducted a study of 935 companies in Europe, North America, Australia, and parts of Southeast Asia to determine how they were approaching hotdesking within their organization. For the approximately one-quarter that have already implemented hotdesking, we found a wide variety of implementations in the following areas:


Desktop Check-out and Provisioning Management

About half of those who support hotdesking has deployed an app to manage reservations provisioning of spaces and devices. Popular examples include Envoy, OfficeSpace, Robin, Wisp by Gensler, and WorkInSync. More recently, leading collaboration vendors, including Microsoft, Webex, and Zoom, have added hotdesking capabilities or established integrations with dedicated workspace management apps previously listed to enable reservation and provisioning of spaces and devices.


Hotdesking Location

Some companies may desire to group teams physically in the same area. For example, if members of a software development or marketing team are in the office together, it may make sense, if space permits, to allow them to book workspaces near one another to facilitate ad-hoc collaboration .


Hotdesking Schedules

One challenge we found among companies that support hotdesking is aligning availability with demand. If you only have enough available space to support say half of your potential in-office workforce, and everybody wants to come in on Wednesday, you will quickly find that you exceed capacity limits. To overcome these issues some companies have implemented schedules based on workgroups. For example, sales teams can use hotdesking space on Monday and Tuesday, product teams on Wednesday and Thursday, and so on. Desktop provisioning apps are critical for providing insight into historical utilization, but anticipating future utilization can be tricky and may require employee surveys or working with team leaders to set appropriate policies .


Device Provisioning

Metrigy found no clear consensus on the types of devices that companies provision to their hotdesking location . Monitors are the most popular, allowing those who bring their laptops to the office to take advantage of a large screen. Other typically available devices include desktop telephones and high-quality webcams to support videoconferencing. Some companies make headsets available, though often due to hygiene concerns, many people will feel uncomfortable about wearing a headset that has been worn by others. More than half of companies with employees regularly splitting time between office and home will provision multiple headsets to them; one for the office and one for home. In this scenario, lockers are effective for allowing employees to store their personal devices in the office. Only about 25% of companies require employees to bring their headsets with them.



An emerging option for hotdesking equipment is the provisioning of all-in-one desktop devices available from vendors including Cisco, DTEN, and Poly. These devices, used in conjunction with a hotdesking management system, allow employees to sign in to the device when they arrive and …….


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