Friday Dec 02, 2022

Deputy Response Coordinator, Operations – ReliefWeb


Job Summary:

FHI 360 has been responding to the humanitarian crisis in southern Yemen and along the Western Coast since 2018 through an integrated health, nutrition, and WASH program. With a country office in Aden and a field office in Mokha, FHI 360 has a team of 50 national and expatriate staff.

The Deputy Response Coordinator’s primary responsibilities are to assist the Response Coordinator (Head of Mission) in Yemen with the management of support services for humanitarian activities at the field level, including the delivery of all logistics / supply-chain related activities, HR and administration management, legal/government liaison functions, and field site operations in accordance with the organization’s policies and procedures. Under the supervision of the Response Coordinator, the incumbent will fill a critical role on the senior leadership team in country overseeing operations staff and activities supporting project delivery in resource-scarce and highly insecure environments. Drawing from home office guidance, the position will be responsible for adhering to and standardizing operations and ensuring support services are responsive to the needs of the program. Collaborates with colleagues across departments to identify system needs, process bottlenecks, and to develop unique solutions to enable more timely, efficient, and accountable operations. Supports preparedness planning, developing instructional material, facilitating training, and coaching and mentoring staff.

Duty of Care Statement: This duty station has been designated as high risk or extreme risk and poses a heightened risk or direct threat to personal safety. Applicants should research this location and the associated risks before submitting an application.

Based 50% in the Aden head office and 50% in the Mokha field office, the duty station has been designated as extreme risk and pose a heightened risk or direct threat to personal safety. Applicants should research the location and the associated risks before submitting an application.


  • Oversee on-site humanitarian response including management of programs, personnel, logistics, external representation, and transition planning.

  • Manage and mentor field staff in logistics, HR, administration, government liaison, field management, and other functions to create a strong foundation for emergency programming.

  • Participate in the development of response strategies in collaboration with technical/program leads, host country government, the UN system, other humanitarian organizations, as well as Regional and Country management teams as appropriate.

  • Coordinate field assessments of operational needs and support start-up of operational structures in new areas.

  • Participate in design and resourcing (people and funds) of new programming that meet near and longer-term program objectives of the affected community in Yemen.

  • Oversee and ensure compliance with FHI 360 policy, procedures and practices, especially with regard to purchasing and human resource directives; recommend country or emergency specific policy/procedures as required.

  • Maintain a current Operations Manual for the Yemen office. Build awareness of its contents through training/refresher training on FHI 360 and Yemen-specific processes and procedures.

  • Enhance standard protocols for essential logistics processes are implemented, including procurement, warehouse, assets management, and commodity dispatch. Special emphasis to be placed on pharmaceutical and medical equipment supply-chain.

  • Ensure adherence to country importation and customs regulations and relevant protocols.

  • Review the asset and inventory registries in country, including equipment allocation, maintenance, and disposal of assets in accordance with FHI 360 and donor regulations. Ensure a physical count of assets is conducted at least yearly.

  • …….


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